CSR Report 2019-2019

6 1.1. Quality-, environment and energy politics At all times Idealcombi A/S wishes to be percei- ved as a trustworthy and competent supplier of windows, doors and facades in the professional market, in relation to our customers, users and partners. This will be achieved by complying with agreements and what has been confirmed with customers in or- der to gain full customer satisfaction and loyalty. Our customers must experience that their orders are dealt with, with great care. All the way from initial quote, through the order process to delivery. This, along with a quality product, will ensure that the experience in full meets the customers expectati- ons. This will happen through efficient management of the processes that affect the product and services our customers receive. The top management is re- sponsible for setting goals and making the right resources available to continue to improve the effi- ciency of the processes. We commit to continuous improvement of the ma- nagement system and to meeting requirements and commitments. We recognise that as a company we influence the surrounding environment. We want to limit the ne- gative effects of this influence, by showing respon- sibility and respect for the nature and the environ- ment in general. We commit to continuous improvements in the en- vironmental area and to prevent pollution. We aim for environmental considerations to be a natural part of everything we do. Our main environmental impacts in the form of energy consumption and materials are continuously reduced. Our environmental work is based on financial re- sponsibility and sustainability. We will continuously utilise technical opportunities that can contribute to limiting energy consumption. We will increase the awareness of our attitude tow- ards the environment to suppliers, employees and the surrounding society. That is why this environ- mental policy is available to anyone who may have an interest in our company.